Frequently Asked Questions

How do I sell my laptop to SellMeLaptop.com?

Shipping

Q: Are there any charges or deductions to ship my laptop?
A: No. The entire process is free of charge. You do not have to pay a dime from your pocket.
Q: How do I ship my Laptop?

"Send me pre-paid label and the box for my laptop" we will mail you the box, packaging and a prepaid UPS shipping label. All you need to do is put your laptop in the box, attach the shipping label to the box, and drop it off at nearest to you UPS drop-off location.

"E-mail me pre-paid label(Recommended) " we will e-mail you a pre-paid UPS shipping label. All you need to do is use your own box simply put your laptop in the box, attach the shipping label to the package, and drop it off at nearest to you UPS drop-off location.

Q: How do I ship my Cell Phone?

"E-mail me pre-paid label(Recommended) " we will mail you a box, packaging and a pre-paid USPS shipping label. All you need to do is put your laptop in the box, attach the shipping label to the box, and drop it off at nearest to you UPS drop-off location.

"Send me pre-paid label and the box" we will e-mail you a pre-paid USPS shipping label. All you need to do is use your own box simply put your cellphone in the box, attach the shipping label to the package, and drop it off at nearest to you UPS drop-off location.

Q: How do I track my package?
A: You will receive an electronic UPS tracking number by e-mail that you provide during instant quote process. You will be able simply track it by clicking on the link we provide in e-mail or you will be able to just go www.ups.com webpage and type/paste your package tracking number.
Q: How long does it take to get cash for my laptop?
A: Depending on your location and the shipping preferences indicated in the shipping form (step 4 of an instant quote), it can take up to from 2 to 10 business days for the whole process before payment fro your laptop can be issued at your disposal.

About The Selling Online Process

Q: Is that easy to sell my laptop?
A: Yes, we strive to provide the simplest solution on the internet for our customers to be able simply and easily sell their broken or not, laptops. As easy as it is: find you laptop model by simply typing name or model in the search box, then go through instant quote and submit your shipping request; we will send you the shipping kit; you send us your laptop; we receive it, test it; after that we will issue payment to you via PayPal or check. Make sure to put correct email at the step 4 of the instant quote process.
Q: What if condition of my laptop is misrepresented?
A: After receiving and upon inspection of your laptop we will make a new reasonable offer.
Q: What if th new offer Doese't meet my expectations can I have my laptop shipped back to me?
A: Yes, you can cancel the order/quote at any time and have your laptop shipped back to you. However, you might will be responsible for shipping expenses (depends on the laptop size and price).

About Payment

Q: How do I get cash for my gadget?
A: By check or via PayPal. At the step 4 of the instant quote you will be able to choose payment method of your preferences.
Q: How long before I get cash after you receive my laptop?
A: If conditions of your laptop match the description you provided to us then it's all depends on how did you chose to get paid for you laptop: for a check the time frame varies from 2 to up to 7 days (approximately), for PayPal usually within 1 to 2 business days.
Q: How long does it take for a check payment to arrive?
A: Checks are mailed via USPS First Class Mail, which can take up to 7 business days to be delivered. You can also choose to have your check rushed via USPS Express Mail for a small fee (send us e-mail include: your quote number and name).

About Your Laptop

Q: I have personal and sensitive information on my laptop. Should I erase it myself?
A: It is not required. We will erase and reformat your laptop storage before processing it any further. However, we cannot be held liable for any data loss or such, and we do encourage you to delete all personal and sensitive to you data from your laptop before sending it to us.
Q: Do I have to specify all details about the condition of my laptop?
A: Yes, otherwise we will have to make you new reasonable offer upon arrival of your laptop .However you can reject a new offer and cancel transaction, we will have your laptop shipped back to you as soon as shipping expanses are arranged.
Q: My laptop is in bad condition it's almost falling apart. Do you still buy it?
A: Yes, Please fill out an instant quote and indicate a condition there and get cash for it!
Q: What's the depreciation rate of laptops?
A: On average, laptop computers depreciate 25% to 50% each year. That means if You paid $800.00 for your laptop 3 years ago, the current market value of it would be $100.00, of course if laptop still in good condition. Please refer to this link as additional resource calculate depreciation rate.
Q: What's the depreciation rate of an iPhone, iPad?
A: Once the new generation iPhone is released, the value immediately of and older counterparts goes down significantly, about 50 - 70% on average.
Q: What type of devices do you buy?
A: Laptops, iPhones, iPads and many more. Check devices that we currently buy at SellMeLaptop.com If your laptop or other device is not on the list and you cant find it, then you can fill out a personalized offer. We will get back to you with the offer with-in 1 to 2 business days.